support

What are the shipping times for orders within the U.S.?
Orders ship from our warehouses in California and Georgia. Delivery typically takes 3-12 business days.
Shipping methods vary by product and order quantity: Fireproof Gun Safes and bulk orders require LTL shipping (including delivery appointment, liftgate service, and curbside delivery), while all other products are shipped as parcels.
Who covers shipping costs?
Dropshipping orders include shipping costs. For bulk orders, shipping fees are not included. Please contact us at business@rpnbsafe.com directly with the product models, order quantity, and shipping address. We will calculate the shipping costs and notify you via email.
How do I track my order status?
Once shipped, a tracking number will be sent to your registered email and posted in your dealer portal under "My Orders."
What should l do if a shipment arrives damaged?
Note damages on the delivery receipt and contact us at business@rpnbsafe.com within 48 hours, attaching photos of the damage. We will arrange for a replacement or refund and coordinate the claim with the carrier.
Do you offer palletizing or custom packaging for bulk orders?
All bulk orders are palletized for secure transport at no extra cost. Custom packaging (e.g., branded boxes) is available for orders over 100 units—contact us for pricing.